MakeMyTrip India — international holiday booking cancelled due to coronavirus but refund not received

Address:

MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B, DLF Cyber City, DLF Phase 2, Sector 25, Gurugram, Haryana 122002, India, Gurgaon, Haryana, 122002

Dear sir/ma’am,

Greetings of the day!!!

This is to bring to your kind notice that i, mrs. Balaka ray had booked a holiday package for malayasia and singapore on september, 2019. This was our planned honeymoon trip and we were to travel on the 1st of march, 2020. Our return to india was scheduled on the 10th of march, 2020. Our departure and arrival city was kolkata. For your kind reference, the booking reference number is: nl[protected] and the booking is done in the name of my husband mr. Joydeep bhattacharya.

However, with the onset of the coronavirus pandemic (As had been declared by who) we were forced to abort our plan and had to go ahead with the cancellation of the aforementioned trip. Being our honeymoon trip, we were not ready to take any risk at that point of time which would also cause a great deal of anxiety and fear to our near and dear ones. Adding to that, we had to undergo the entire quarantine process and stay in isolation to ensure we do not infect others around us, if we had decided to travel. I feel it would have been very irrational and irresponsible o[censored]s if we had travelled then, considering the extent to which the disease had impact all nations, including singapore and malaysia. As per facts presented by who, singapore was in a high alert zone during that time and malaysia was almost at the top of the pile in terms of people affected by this deadly virus. You can cross-reference this with the data presented by who during those times.

We had hence requested the makemytrip team (And contacted our booking agent and other relationship executives from the organization) to initiate the cancellation of the entire holiday package and provide us a refund of the initial booking amount paid on the very day the booking was confirmed. The initial booking amount was inr 67000 and it is approximately 44% of the total booking amount (Inr 153395). But the response from the organization had been utterly frustrating and the manner in which they dealt with our request was unprofessional. They had been very causal with the precautions as well, and insisted on travelling by following protocols and taking necessary safety measures. We had presented our case before them stating that there is no point in travelling for leisure where there is a life risk involved and where safety protocols need to be followed and that this cancellation is a forced one, and it was driven by the pandemic which had already infected millions and claimed lives of several thousands. The extent of its severity can be illustrated now as well, as with each day the count of people infected rises and so many restrictions being imposed on the people around the world, inclusive of travel and getting out in the open.

Our plea before you is to kindly take this with the concerned organization so that we get a full refund of the initial booking amount paid. We are not willing to settle for anything less than that, especially after all the ill experience we had in dealing with them and after constantly writing to them in details of the ordeal.in this time of distress and grave disorder we had expected cooperation from them. Additionally, the amount paid is not less by any means and has a lot of value for people like us who belong to the middle class. We cannot see such an amount being spent for nothing, especially when this trip had an emotional connect with us (Being our honeymoon trip).

Requesting to kindly act on this at the earliest so that we can look towards a fruitful resolution that ends this ordeal. I thank you for your continuous help and support, and would request you to reach out to me for any further clarification.