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[Resolved]  MakeMyTrip India — international hotel booking - wrong category room booked for booking id: nh[protected]

I had booked room on 13 May, 2019, in Deluxe Double category for the above mentioned booking id for hotel in kuala lumpur as we are family, when it was booked it showed the same category but when i downloaded the voucher sent by mail it showed Deluxe twin, kindly go through this issue as i have complained 4-5 times but there is no response from mmt, attached screenshot for your reference.

Thanks
Dr. Saumitra
[protected]

international hotel booking - wrong category room booked for booking id: nh7304216075408
international hotel booking - wrong category room booked for booking id: nh7304216075408
international hotel booking - wrong category room booked for booking id: nh7304216075408
Complaint marked as Resolved 2019-07-16 08:42:24

Complaint Status


[May 21, 2019] MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
MakeMyTrip India Customer Care's response May 31, 2019
Dear sam987123,

Greetings from MakeMyTrip!

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

We thank you for writing to us.

Regards,
Team - MakeMyTrip Care
Verified Support
MakeMyTrip India Customer Care's response Jun 12, 2019
Dear Saumitra,

Regret the inconvenience!
In reference to your complained, we have checked the booking logs and found that room selected exactly booked by website and no error found.

As already mentioned, hotel policy is non-refundable and changeable.

Regards,
Team- MakeMyTrip Care
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