MakeMyTrip India — IRCTC Refund not processed even after the status shows proceed

I had multiple train tickets cancelled on 3rd and 4th september and was assured the refund amount by 7th september. Its almost Rs 3000 that has been blocked and no support recieved from makemy trip.
the irctc website shows refund processed to make my trip bank and the mode of payment was amazon pay upi.
I have tried to reach out the customer support and was of no use.
the app shows the refund is processed but ther isnt any sign of the amount reflecting in my upi linked bank account.
I need this to be resolved at the earliest and the refund amount to be reflected to my account as early as possible. Its been almost 15 days.
For all the cancellation, theTrips section provided me RRN number and mentioned the reflection shall take 2 bussiness days . Its been more than 10 business days.
I am really upset with Make my trip team for the refund process being so helpless.