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[Resolved]  MakeMyTrip India — jet airways flight ticket not refund not processed

I booked a couple of Jet Airways flight ticket in March.
As jet stopped operation in April. I was informed that My flight ticket was canceled.
It has been more than 2 months now but I have not received the ticket refund which is around 60, 000. Whenever I reach make my trip they tell the status is in process. They are telling the same from last 2 months. Jet airways SLA for refund was 45 days it has been more than 60 days for my ticket refunds. which should have been refunded by them. I asked them for the escalation mails or the communication they have sent to jet airways regarding my booking to which also they have not provided the details.
Booking Ids:
IN1B[protected]
IN1B[protected]
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Jul 29, 2019
Complaint marked as Resolved 
Jun 21, 2019

Complaint Status

MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Jun 28, 2019
MakeMyTrip India Customer Care's response
Dear Customer,

Greetings from MakeMyTrip.com

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

We thank you for writing to us.

Regards,
Team - Makemytrip
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