[Resolved] MakeMyTrip India — low refunded amount | |||
Hello - last month i was supposed to go to hong kong, hence i booked tickets through make my trip from maa to sin (Ai express) and then form sin to maa (Scoot) (Booking id nn[protected] and then i booked online in singapore airlines from sin to hong kong to sin via sia. However due to typhoon my flight to sin to hkg sector was cancelled, and i got full refund form sia, however when i cancelled both air india and scoot airlines, air india mailed back with rs 2938 as refund and scoot refused to give any refund. However mmt gave me back only rs330 as credit in my credit card and rs1232 they added in my wallet which also got expired and they gave me unacceptable reasons. Already i had a great loss due to this booking approx rs50000 hotel payments etc. I not even got rs 2980 atleast as refund instead i got rs330 only from mmt which is not acceptable and very worrying and also bringing down your company reputation. Request you to please look into this issue and resolve at the earliest. Thanks & regards, Anand Was this information helpful? | |||
Nov 25, 2018 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Oct 25, 2018 MakeMyTrip India Customer Care's response Hi Anand Doraiappah, Greetings from MakeMyTrip!! We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that the flight was cancelled from the airline's end and we do not have any control over it. Please understand that it is a system functionality that the refund goes to the wallet if the wallet balance has been used at the time of booking. We would not be able to reverse it. Assuring you best of our services. Team-MakeMyTrip Care | |||
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I had booked air flight with booking id NF[protected], but the said flight got cancelled by airline company but till date I have not received the refund amount please also note as the said flight got cancelled by the airline I am also supposed to get refund of convenience charges charged by you
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