[Resolved]  MakeMyTrip India — make my trip booking id: nh[protected]

Address:

DURGAPUR, Chandrapur, Maharashtra, 713203

I am writing this complaint with regard to my above booking ID for which I received the confirmation from your side at my registered phone no. [protected] as under:
Dear rajkishore,
Your Resort booking for Sterling Gangtok- Orange Village is confirmed. Your MakeMyTrip booking id is NH[protected]
Name & City : Sterling Gangtok- Orange Village, GANGTOK
Property Type : Resort
Operator confirmation number: [protected]
Check -In date & time : 20-Jun-2019, Thursday 12:00 PM
Check out date & time : 22-Jun-2019, Saturday 10:00 AM
Property Directions: http://maps.google.com/maps?q=27.302511, 88.58768
Phone Number: 03592-:(reservation),[protected],[protected]:[protected], [protected]
Online Cancellation Policy for your booking
From[protected]:00:00 to[protected]:00:00, 100% penalty will be charged.In case of no show : no refund.Booking cannot be cancelled/modified on or after the check in date and time mentioned in the Hotel Confirmation Voucher. All time mentioned above is in destination time.
Your booking can be accessed online at https://mmyt.biz/2KquE5i

As per the schedule programme, I along with 9 no. of family members arrived at the reception of the above named hotel on 20th June 2019 at 12:30 noon from Durgapur (West Bengal).
To our utmost shock and surprise, the hotel reception informed us for no such booking request received at their end. However, on presenting the booking confirmation details no one could resolve this issue and we were kept waiting for more than 4 hours hoping to be accommodated against our valid and lawful booking. On being refused by the hotel to provide us the booked room, we had no other choice but to look for some other hotel and we booked the following hotel as detailed as attached herewith.

It will not be out of context to mention here that our vacation have been totally spoiled for your deficiency of service, breach of obligations and no fault at our end. We would strictly consider that such act on your part is NOT justifiable and is WRONG in principle.We have been forced to shell out extra money, which was not anticipated at all.
In view of the aforesaid circumstances, we are legally entitled for refund of the total money, which include INR 75, 789+59276=1, 35, 155/- immediately on account of negligence on your part and immense mental and physical harassment suffered by 10 nos of our family members including children.
If we do not hear positive response from your end, we will definitely take this matter before the appropriate authority for claim of adequate compensation including the above cost at your risk, cost and consequences.
Looking forward for your prompt response.
Thanking you
Rajkishore Yadav
[protected].