MakeMyTrip India — Makemytrip vouchers issued by amex did not work - mmt admitted their technical error due to which it did not work

Address:	Gurgaon, Haryana, 122016
Website:	www.makemytrip.com

This is in context to the MMT Vouchers issued to me by AMEX in lieu of spending on their AMEX Makemytrip card #[protected]. While amending a booking – return ticket from Delhi to Bangkok, I tried using the vouchers on 7th Nov. ’15, the vouchers did not work and came up with an error “Vouchers not applicable”. I called up MMT and I was told by the rep that any such vouchers are only applicable on fresh bookings and can’t be utilized on amendments/date change bookings. Immediately after that I created a fresh booking and tried using the vouchers, none worked this time too. I called up AMEX and a lady named Pooja/Puja tried to help me out, she went an extra mile and conferenced my call with a rep in MMT who asked me to write a mail at a particular e-mail ID and told me that the concerned team would take 24-48 hours to resolve my issue. I told her that I was on the verge of changing my return date and was already was already on a parallel call with a supervisor at MMT who had created a date change ID for me and I just had to pay the required amount and I needed to utilize my vouchers which I had earned with high spending on AMEX card. In case she could get me a resolution then, if she could speak to a senior and arrange a voucher code worth the same value and replace it with the one issue to me by AMEX. She said she could not help me with it. It was very disappointing and frustrating for me but I was helpless. Since I didn’t have much choice, I went for the booking and paid the amount online. Even if I could use one voucher at a time, I could have saved Rs. 5000 while making the payment since I have two “active vouchers” worth Rs. 2000 and Rs. 5000 respectively. At the same time I ended up over 2 hours of my precious time on a weekend talking to you and AMEX and ending the conversation without a resolution. I waited for a call back from the MMT team, expecting to receive a call from a Customer service Manager, however, I received a call from a lady named Margaret from Team Priority of MMT. I have had several conversations with her so but in vain. One is really difficult to understand and two she is dumb to the core that she hasn't been able to understand what was the issue and what resolution was I looking for. They have finally issued me a set of two new Voucher codes valid till July 2016, however I did not want that. I wanted a cash back of Rs. 7000 on my credit card since I could have saved the same amount while making my booking. On her last call on 3rd Dec. '15, she was supposed to get back to me with a compensation amount in lieu of the inconvenience caused to me and the time i have wasted so far chasing MMT for resolution. Till date i haven't received any call post that. Please review the entire case and suggest if my demand is legitimate.