[Resolved]  MakeMyTrip India — mmt doesn't care about the customer when any issue arises

Address:

600041

I booked a oyo room thru mmt for my friend. The stay starts from 18th sept, 2019 (Tomorrow) to 25th sept, 2019. When i called the hotel to inform late check-in, i was informed by the hotel that they no longer have contract with oyo and cannot allot a room. I contacted mmt and they told me that they will get back to me within 1 and half hours. But its more than 8 hrs now. I didn't even got a single call till now. Meanwhile i called mmt 3 times and each time i got the same reply that someone will call me within 1 and half hours. Now i have to make a new booking. I believe these people doesn't care about customers when there is any issue arises. I need double the amount of what i paid for the stay for the frustration i'm having right now.