MakeMyTrip India — mmt is not returning refund even after 2 months | nasty service | jetairways crisis

Address:

71686

Dear team,

Mmt booking id is : nn[protected]

This is to state that i had booked jetairways flight from mmt for my wife on 11th april, 2019 connecting delhi to stuttgart (Germany). As soon as i got to know about jetairways has suspended all its flight, i cancelled my booking on 19th of april, 2019.

Since then i am asking mmt about refund as it is their policy to initiate the refund to the customer. But they are not taking any action against it. Instead, they put call on hold every time or disconnected. Looks like they are not willing to pay.

Even on the mails, they sometimes respond like "your refund request is in progress" or sometimes "you have not initiated a refund".

We are currently in germany, and its very hard to connect to them. We already spent lot of money while calling them, also sent an email to the directors, but they never gave the resolution.
Hence request you people to please keep this under your notice and take necessary action against this fraud. I am attaching all evidence of the actual conversation between me, mmt and jetairways. Please consider.

Regards,
Prashant.