[Resolved] MakeMyTrip India — mmt poor tricks to charge more from the customer

eng.archana

from Tumkur, Karnataka

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

This is regarding the mmt fraud. When I am trying to use my mmt wallet money just took book a cab then they are saying that only 10% wallet amount I can redeem.

+ the charges I am seeing after that it's almost double as compared to ola cabs, uber cabs

Here is the screenshot for the same
This is really shocking that they are charging double amount for the same place cab booking.

+2 photos

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Dec 3, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2017

MakeMyTrip India Customer Care's response Dear eng.archana

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused and delay in response.

Further, in reference to your concern, please be advised that, for the usage of bonus amount there is a restrictions as it is according to the terms & conditions of the Wallet account. The same is mentioned along with all promotions. Please find below the URL for the same. Also, regarding your concern, the cab charges can vary from other cab providers. However, since you have raised the issue we will share it with the respective team to check and rectify if any issue at our end. We thank you for writing to us.

http://www.makemytrip.com/mywallet/

Regards,
Team-MakeMyTrip Care