MakeMyTrip India — mmt team cheated me with the refund

shresth srivastava

Address:

Btm 1st stage, 560029

It was a pathetic experience which I can't even tell. I have been made fool by MakeMyTrip team.
One day before only I booked a Prime Cab to airport from my location for my journey on 21st March 2020 at 12noon which was costing me Rs.503.

At 11:20 am customer care team called me and told me that around 11:45am you will get the details of your cab and driver through sms.
I waited till 12noon but I didn't get any sms. Then MMT customer care called me and asked me to book an alternate cab as there were no cabs available and they also told clearly that the difference in the fare between the cab you book now and the price at which you booked the cab on MMT will be given back to you.

So, it was around 12:15pm and I tried every possible way to book the cab.
First I tried mini cab then micro cab then prime cab on Uber but no cab was booked. So at last I booked XL cab on Uber and it got booked.
Its fare came around Rs.1430.

I shared my cab details to MMT team and after 5-6 times of conversation and arguments I am getting only Rs.250 as refund amount but the difference in the fare amount is 1430-503= Rs.927

MMT team is saying why you booked XL cab. It was the worst experience for me till date. And I won't be continuing to use MMT anymore in future.

Sorry to say but you guys disappointed a valued customer like me very badly..

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Comments

Parashar P Panchal

from Powai, Maharashtra

As per flight changed policy cancel without charges and I was cancelled immediately and indigo refund full without charges and tell me to contect your travel agents for refund.i was called MMT but not satisfy answer.

My flight: goa to ahmedabad
PNR status :LHYFVC

manojnidhi

booking ID NF[protected] regarding refund . I paid 1500 to MakeMyTrip and get MMT Double Black membership in December 2019, after getting assurance from MakeMyTrip that I am eligible for 2 Flights Cancellation and 2 Hotal Booking with full refund within a year along other Benefits.
When I canceled the Mumbai-Delhi Go Indigo flight Dated 05 August 2020, MakeMyTrip has refused to give me full refund, rather imposing ₹ 300 of cancelation charges on me. Above all MakeMyTrip has never informed me about the suspension of MMT Double Black membership till the time I asked them full refund under MMT Double Black membership.
Now crux is:
A) MakeMyTrip is not ready to pay Full Refund of my flight cancellation.
B) MakeMyTrip is not ready to return my MMT Double Black membership fee which they have charged from me for which MakeMyTrip gave the assurance of good service and now suspended without informing us.
C) MakeMyTrip cheated me giving me MMT DoubleBlack membership against charging fee and now refuse to give the service.
MakeMyTrip cheated me with my full refund of flight cancellation
D) MakeMyTrip again cheated me by charging ₹300 as flight cancellation charges.
So this is the way MakeMyTrip treat their customers.
If this is you your customer service then better to stop your operation.
I am fortunate that I didn’t buy Covid19 Health Policy form MakeMyTrip, otherwise they may suspend the policy, if in case I apply for Claim.