[Resolved]  MakeMyTrip India — mmt wallet cashback a big fraud... daylight cheating!!!

Website:www.makemytrip.com

Iam a regular customer of mmt and i recently booked delhi-sfo-delhi return ticket (Air india) worth rs 1, 87, 000/- from "make my trip" website just because i was getting rs 11000/- as a bonus cashback in my wallet. Although booking directly from air india was approx 5000 cheaper but i was tempted by this 11000 cashback offer.

Later when i tried to use my wallet, to my utter disbelief i was informed that either i can use 5% of the booking amount or rs 500 from my wallet whichever is lower.. Omg is this some kinda joke???

This is daylight robbery and a big fraud.. You guys are cheaters number one... Remember mmt guys, customers are very unforgiving and bad word spreads like crazy... You have not only lost one customer but my entire friend circle, my entire family members and my entire business circle wont buy from you anymore.

This is ridiculuous!!!
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Oct 12, 2017
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Sep 30, 2017
Updated by darpansuri
I am a regular customer of MMT and I recently booked Delhi-SFO-Delhi return business ticket (Air India) worth Rs 1, 87, 000/- from "Make My Trip" website just because i was getting RS 11000/- as a bonus cashback in my wallet.Although booking directly from Air India's website was approx Rs 5000 cheaper but i was tempted by this 11000 cashback offer.

later when i tried to use my wallet, to my utter disbelief i was informed that either i can use 2% of the booking amount or Rs 500 from my wallet whichever is lower..OMG is this some kinda joke???

This is daylight robbery and a big fraud..you guys are cheaters number one...remember MMT guys, customers are very unforgiving and bad word spreads like crazy...you have not only lost one customer but my entire friend circle, my entire family members and my entire business circle wont buy from you anymore.

This is RIDICULOUS !!!
Verified Support
Oct 07, 2017
MakeMyTrip India Customer Care's response
Dear darpansuri,

Greetings from MakeMyTrip!!

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience and delay in response. Further, in reference to your complaint please be advised that, with every offer where we are providing bonus amount in Wallet we always mentioned the terms & conditions of wallet usage. We being a customer centric organization believe in transparency. Please refer below URL for the Wallet amount usage which is attached with every offer :

https://www.makemytrip.com/mywallet/

Assuring you best of our services.
Team-MakeMyTrip Care
Complaint comments 

Comments

I had the exact same experience.
They hide behind the Terms and conditions and cheat the customer. Also the cashback wallet amount has an expiry so you will have to use an insane amount of money booking through MMT just to use the cashback and that will give them more business.
Its just best to forget amount that wallet money as its not real money anyway and NEVER use MMT again.
Most importantly tell all of your friends and colleagues about this daylight robbery!!!

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