[Resolved] MakeMyTrip India — Modification of the date does not work | |||||
Bitter and worst experience of customer service by makemytrip.com Last friday i chose makemytrip over other online services like yatra.com And goibibo. Now i am totally regretting on this decision. I had booked a resort for the new year's eve. I did book a room for In ashok beach resort pondicherry. After that i had to modify the date of the booking. I tried for Almost 5-6 hrs to modify with all possible options. Option1 To modify with the same hotel with different dates. This ended up in the internal server error Option 2 To modify with some other hotel on a different date as on the changed date the particular hotel was booked fully. This also ended up in the internal server error. The message everytime i got was "there is some internal error. Please try again." This was really disgusting as almost 5-6 hours was wasted doing this same thing. The customer support was not at all helpful. The most disgusting part Was that i had to wait for almost 2 hours to speak to the customer support executive. The wait time in the beginning was 5 mins and after 3 mins it used to increase by 20 mins. This happened multiple times. After that also there was no proper resolution given to my problem. This has spoiled my whole new year weekend. So guys think well before choosing makemytrip.com Was this information helpful? | |||||
Feb 9, 2017 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Jan 05, 2017 MakeMyTrip India Customer Care's response Dear Krish49, Greetings from MakeMyTrip!! We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: - Booking ID or - Email address used at the time of booking We await your response to get the matter checked at our end. Assuring you best of our services. Team-MakeMyTrip Care | |||||
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