MakeMyTrip India — Money deducted from account but ticket not generated

Dear sir
I am Vimlabh Kant.
I booked bus ticket on 26 Dec 20
Booking details
Mobile no registered with MakeMyTrip [protected]
Bus ticket booking for
From Kishanganj
To Patna
Date of joinery 27 Dec 20.
No refund received and unable to contact customer care there is no option to speak to customer care executive.
Details about transactions
Payment mode SBI online banking
Thx for INB txn of Rs.733.39 frm A/c X3875 to MakeMyTrip... Ref#IGAKDDNVI0 on 26Dec20. If not done, fwd this SMS to [protected] to block INB or call [protected]

Transaction reference no[protected]IGAKDDNVI0

Booking Bus

Kishanganj to Patna
On 27 Dec 20 from 1930 to 6:30 am on 28 dec 20

My booking mobile no [protected]
My email [protected]@gmail.com
Regards
Thank you sir