[Resolved]  MakeMyTrip India — nh[protected] spot on 38842 hotel shanti sadan- fake booking

Hi,

I am Madhava from Hyderabad. Recently i had a hotel booking for 3 rooms on 2nd June 2019, in Mahabhaleshwar through MakeMyTrip(MMT) which was confirmed by them though mail and SMS. I was given OYO customer care number as contact for my booking through MMT. I had to go through many calls to get the actual hotel contact and When i contacted the hotel just before my chek in, i was informed that my booking is not confirmed at their end. Also, Hotel staff said that they wont deal with MMT. Immediately i have contacted MMT customer care where they did many false promises due to which around 4 to 5 hours of my time was completely wasted. Finally, i was informed by MMT customer care that, they can't help me in any way in this booking and forced me to take an alternative. I was in a trip with my entire family including 2 children and 2 senior citizens. All o[censored]s suffered a lot in hot noon due to this MMT fake booking. Our complete day spoiled due to this. And moreover i had to take alternative at a higher price than my budget.

With this entire experience i understood that, MMT is tempting customers to book hotels online at budget price and finally leaving them helpless and forcing them to take alternatives at higher prices.

With the help of this complaint, am expecting a reimbursement of extra expenses incurred by me as promised by one of the MMT customer care staff to me. Also, MMT should stop allowing customers to book an OYO property through MMT as MMT is not having any control over that kind of booking. And, at last it is customer who had to go through all the problems due to this.

Regards,
Madhava.
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Jul 30, 2019
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Jun 28, 2019
MakeMyTrip India Customer Care's response
Dear Customer,

Greetings from MakeMyTrip.com

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

We thank you for writing to us.

Regards,
Team - Makemytrip
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