[Resolved]  MakeMyTrip India — no confirmation no refund

Website:makemytrip.com

Booked hotel makemytrip.com. After payment it didn't redirect to makemytrip site.
No hotel confirmation received. Site says wait 3-4 hrs and then call.
No success.
So called customer care couldn't connect without makemytrip booking id which is funny as none was generated.

Sent email no reply still after a week
Mmt ticket id. Reference id[protected] in same day 31 aug 2017. After 10 days still no revert to email nor calls connected to complaints team.

Sent a same email to ccavenue ticket id 121969 the site that manages payments but same fate no reverts.
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Oct 19, 2017
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Sep 13, 2017
MakeMyTrip India Customer Care's response
Dear manukalra82,

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
Further, in reference to your complaint, we have validated your case and found that, the transaction through Canara Bank was unsuccessful and no amount was charged towards MakeMyTrip. Request you to please check with your bank. If the amount is debited then, the same should be credited back by your bank only. If bank denies for the same then, please raise a chargeback dispute with them.

Assuring you best of our services.
Team-MakeMyTrip Care
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