[Resolved] MakeMyTrip India — no confirmation on request refund for genuine reason

smruti joshi

from Roha, Maharashtra

Address:

I B PATEL ROAD, Mumbai City, Maharashtra, 400063

Mmt not even bother to update refund request reference id:[[protected]] nl[protected]

Due to uncertain death of my father have travelled back to mumbai from kaula lumpur on my own cost and requested mmt to refund some not attainted schedule plans amount and flight booking cost.

Due to genuine reason have raised request and all related documents submitted by me which was raised by mmt. But not even a single officer have reverted on my request..
After two months waiting period also mmt not even taking my request into consideration..

This is making me more negative on the earlier service experience i had with you guys.. And will never refer anyone due to such pathetic experience.

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Sep 29, 2019

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2019

MakeMyTrip India Customer Care's response Dear Smruti,

Apologies for the trouble caused to you

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. We are getting this checked on priority basis.

Regards,
Team- MakeMyTrip Care

Nov 07, 2019

Updated by smruti joshi Have already raised many complaints on my request since June 19.. but till date no confirmation from MMT or escalation desk.. just delay on response mails getting forwarded by company... never seen such pathetic and bad customer service from any company who not even bother to give solution on my request as per genuine reason.
Have to return back from my trip on second day of trip due to uncertain death of my father and cancelled my hotel booking and schedule further 9 days trip. Requested Mmt to atleast refund some amount as it's my hard and sole money. But they can't value customers money I guess.
Have already escalated this to CEO also but no confirmation from company head also.. will never ever recommend MMT to family or friends anymore.
Very very disappointed with 5months delay in response...they aren't even bother to respond my emails...
Reference:
NL[protected]
Reference ID:[[protected]] death weiver