[Resolved]  MakeMyTrip India — no refund made

Address:	110021
Website:	www.makemytrip.com

- date of incident: 4th mar'18
-description:
Hotel treebo sun view international, karol bagh, new delhi, denied check-in saying that local residents are not allowed even when we are a married couple. After inquiring for an hour they said that the tariff amount will be refunded by makemytrip from where we made the booking. But when we contacted mmt for refund, they simply refused to refund the amount saying that it is clearly mentioned in the hotel's policy that local residents are not allowed. But this isn't really the case. Attaching a screenshot of hotel policy's page. According to their statement it says "our hotels reserve the right of admission to ensure safety and comfort of guests. This may include cases such as local residents, unmarried and unrelated couples among others."
A complaint has already been raised with mmt, they agreed to refund half of the amount. When i have not stayed in the hotel, why should even half of the amount be deducted. Asking the same, no response has been given from their side for a week now. Attaching the screenshots of the complaint raised by me and also the responses received from mmt.