[Resolved] Makemytrip India — no refund yet in spite of repeated calls and emails voucher nh[protected]

 
1 Review
India
 Chirantan Mukherji on May 23, 2019
I have a booking vide nh[protected] with a hotel booking in puri starting 28 may wherein the hotel reception is insisting i cancel my booking as because of natural calamity they cant accomodate guests still. I have made calls on 22nd may followed by email on 23rd may for a full refund but there is no response from mmt team at all. Really poor customer service.
Complaint marked as Resolved Jul 14, 2019

Complaint Status


[May 23, 2019] MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
MakeMyTrip India Customer Care's response, May 31, 2019
Dear Chirantan Mukherji,

Greetings from MakeMyTrip!

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

We thank you for writing to us.

Regards,
Team - MakeMyTrip Care
Verified Support
MakeMyTrip India Customer Care's response, Jun 12, 2019
Dear Chirantan,
Regret the inconvenience!
In reference to your complained, we have initiated the refund of INR 17228 on 23-May-19 and the Refund Reference Number for the transaction is #015391. As a gesture INR 4000 FTV has been to your email address.

Please note refund would reflect in your account as per bank processing cycle.
Regards,
Team- MakeMyTrip Care
Complaint comments  Add a Comment     Updated: Share0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    49%
    Complaints
    3681
    Pending
    1089
    Resolved
    1542
    phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    location
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    Makemytrip India - no refund yet in spite of repeated calls and emails voucher nh730457643168