[Resolved] Makemytrip India — no refund yet in spite of repeated calls and emails voucher nh[protected]
ChChirantan Mukherji on May 23, 2019
I have a booking vide nh[protected] with a hotel booking in puri starting 28 may wherein the hotel reception is insisting i cancel my booking as because of natural calamity they cant accomodate guests still. I have made calls on 22nd may followed by email on 23rd may for a full refund but there is no response from mmt team at all. Really poor customer service.
Complaint marked as Resolved Jul 14, 2019
[May 23, 2019] MakeMyTrip India customer support has been notified about the posted complaint.
Verified SupportMakeMyTrip India Customer Care's response, May 31, 2019
Dear Chirantan Mukherji,
Greetings from MakeMyTrip!
We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.
In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.
We thank you for writing to us.
Team - MakeMyTrip Care
Verified SupportMakeMyTrip India Customer Care's response, Jun 12, 2019
Regret the inconvenience!
In reference to your complained, we have initiated the refund of INR 17228 on 23-May-19 and the Refund Reference Number for the transaction is #015391. As a gesture INR 4000 FTV has been to your email address.
Please note refund would reflect in your account as per bank processing cycle.
Team- MakeMyTrip Care
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