[Resolved]  MakeMyTrip India — non refund of money after 473 hrs

Address:

East Sikkim, Sikkim, 737132

The company first of all advertises that there is 0% cancellation charges but that is not entirely true, they do have cancellation charges. While making a booking through the mmt app the month got automatically changed or somehow it was changed, however i cancelled the tickets within a few minutes as after booking i found the month is diferent. The makemytrip deducted cancellation charges and some amount was left to be returned. The message displays it will be refunded in 48 hrs.

It has been 473 hrs and no refund is received. Moreover every time i call their customer care they have an excuse, earlier it was that it wont be refunded in 48 hrs it will take 4 5 days then it was 10 days and now they asked me to sent bank statement. 48 hrs after sending them the bank statement they are still asking me if i have sent them the statement they don't have any idea and again a new excuse about government policy that refund will come after 15 days and i am forwarding this to my manager.

Booking id - nh[protected]
Phn number from which booking was made - [protected]
Hotel name: oyo 19534 golfer's nest, hotel, shillong meghalaya.

Now make my trip should pay fine for the delay and my loss, they should refund entire sum if they really have some ethics. However i am even going to post review on google and mention entire incident that happened so that people see that before they make a booking with this app.