[Resolved]  MakeMyTrip India — non refund of ticket amount by make my trip

Address:

Mumbai City, Maharashtra

My nephew, tried booking a ticket to dubai for me, on 04/05/19 through the make my trip website and unfortunately the payment was denied twice. As the rate of tickets were constantly increasing by the minute, i immediately requested my son to book the same flight for me from clear trip.com
He was successful immediately.
It was only two hours later that i got to know my ticket on make my trip was confirmed.
I was indeed shocked.
My nephew called the office of make my trip and spoke to mr. Ajith. He said that he will have a word with the airline and get back to us.
He assured us that the refund will be done as it could have been a server problem.
So now i have 2 tickets under the same name.
I received an email from make my trip in the evening of 04/05/19 saying that the amount cannot be refunded and that i will have to cancel the booking for which i will get only the airport taxes which is penuts. That also the customer service executive of make my trip tried cancellation the clear trip booking for which i never faced any problems. I spoke to the supervisor of makemytrip (Kolkata) and explained the entire episode to him and he too denied the refund. The amount is quite a big amount and due to the server problem of makemytrip i am going to loose more than 30k
The pnr number of make my trip ticket is oyxclr

The pnr number for clear trip is dvmiqd

Makemytrip booking id is nn[protected].

I am hopeful that this complaint will help me get my refund.