[Resolved]  MakeMyTrip India — non star hotel in disguise of two star

Address:Jaipur, Rajasthan, 302017

I booked a hotel in ooty for two nights, i. E. On 25 & 26 th. December 2018 through make my trip. This hotel was shown at the mall road but it was false, i found hotel in deep exterior.
2- the hotel was shown 2 star but more or less it was like dharamshala, dirty rooms torn blankets, dirty bathrooms, washbasin's drain pipe was open flowing dirty water in bathroom. The room was three times over charged.
3- i booked another romm in same journey at bangalore in hotel hm suits, but this room was cancelled without my knowledge two days prior to my arrival, i had to book another room which was costlier, 1000 rs. Everyday.
4- i am very old customer of makemytrip but they are duping me every time.in 2017 also i booked hotel red fox in jaipur on 10 december but hotel refused, then i had to take another room in other hotel and paid rs.1000 extra for breakfast everyday.
I had similar experiences in nepal in 2011 and so many times in so many places, now i have concluded that mmt is a non-serios and unreliable company.
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Feb 25, 2019
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Jan 25, 2019
MakeMyTrip India Customer Care's response
Dear surendr14

We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -

MakeMyTrip Booking Id.
• Correct Email address or number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care
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