This is in regard to the problem / high level of inconvenience created by MMT to my family. First of all I would like to state that I have been utilizing the MMT services for more than 10 years but this time unfortunately my experience was not good . I booked my family tickets from MMT on 30.12.2022 from Dubai to Delhi ( 3 passengers, for dated 08.01.2023 with Booking ID: AN7B35680CBUDPM47285 ) .The same tickets were rescheduled on 6th Jan '2023 for dated 14.01.2023 ( midnight 12.05 departure time AI-996), for which I got confirmed tickets from MMT.
On 13.01.2023 evening during web check-in at Air India, I was not allowed . Immediately I called AI helpline numbers and as per their information my tickets have been cancelled by MMT. When I reached Dubai airport, AI staff did not allow me to board as they said your ticket booking is not available and it has been cancelled by MMT while I got confirmed tickets from MMT and even online tickets are showing the confirmed tickets at this moment also. Immediately I called the MMT helpline and had a lot of discussions with the MMT customer care executive. MMT customer care executive accepted that due to some technical error it has happened but no information was given to me till the last moment of flight departure, ONLINE PORTAL of MMT is still showing confirmed tickets. No help was given to me.
My wife was travelling with 2 small kids and the last minute mess by MMT has stressed them . My kids' exams were scheduled for 14th Jan'2023 morning which they missed .Since Friday ( 13th Jan, I have called a number of times at MMT customer care Helpline and explained my case to multiple executives. Even after multiple calls MMT is not responding. every time every new executive gives me one message " We will call back " but no one calls back.
I am utilizating MMT services from last 10 years at least but the behavior your organization has shown to me seems MMT has no customer values. My family is totally harassed and is stressed. Finally I thought to contact you about my case. I need a full refund of my ticket and compensation for the harassment is being caused.
I hope you will understand my case and inreven for the same. MMT has face value in the market but your team is letting it down .
I am attaching the confirmed tickets for your reference which I received from MMT .Some screenshots are also attached which shows the tickets being given by MMT.
Regards,
Rajan Khurana
[protected] Was this information helpful? | 
Post your Comment