[Resolved] MakeMyTrip India — not having received my refund amount

padmavasoo

from Bengaluru, Karnataka

Address:

560 040

This is padma vasudevan from bangalore. i had booked my airtickets for october 8th 2019 from blr-cdg, cdg-txl and october31st 2019 from txl-ams, ams-blr through make my trip, booking id nn[protected]. the pnr no.- ljnlkf and e-ticket nos.589-[protected] and 589-[protected]. my cancellation request has been initiated on 19th april 2019. i was told that the refund would take 45 business days. now it is 6 months and so far i have no notification or update on my refund status. Could you kindly expedite and tell me what is the present status and how long would it take for me to get back my refund amount. thanking you in anticipation for an favorable response.

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Mar 28, 2020

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

MakeMyTrip India Customer Care's response Dear vasudevan,
Greetings from MakeMyTrip.
We acknowledge your concern and truly understand the inconvenience cause to you on the matter.
Would like to update you that we are continuously following up with Jet Airways / concerned authorities for refund against your booking and the moment we receive the amount or any update on the matter, we shall keep you informed.
For reference, we have attached the refund application copies which is the proof that refund is pending for approval.
We would also like to assure you that MakeMyTrip is not withholding your money and never will. Kindly do note that the issue of refund being awaited from Jet Airways for customers who had future dated bookings with them at the time of discontinuation of operations, is faced by all flyers regardless of where and who they booked their ticket from, including airline's website. We thank you for being supportive with us.
For your kind reference, we are sharing below a view of the developments so far -
It has been reported widely in the Press that Jet Airways has been placed into bankruptcy protection as of 20 June 2019; and an Interim Resolution Professional (IRP) has been appointed by India’s National Company Law Tribunal (NCLT). MakeMyTrip has filed all details of customer claims due from Jet Airways with NCLT as per the prescribed process. As a result any refunds (full or partial) will now get processed as per the directions of the NCLT.
As per the latest update from International Air Transport Association (IATA) which is a trade association representing world’s airlines, it continues to work with the airline to manage the claim process but expects a delay given the bankruptcy filing. Further updates will be provided when additional details become available.
So far MakeMyTrip has filed claims of the customers due from Jet Airways with NCLT (National Company Law Tribunal) as per the prescribed process. Refunds will now get processed as per the directions of the NCLT. We will notify you as soon as we hear on the refund status. We sincerely hope you understand and appreciate our limitations in this matter, being an online travel partner and solicit your continued co-operation and patience in this matter.
Please note there were two circulars released by Jet Airways on the related matter. Sharing the link below in which you can find MakeMyTrip’s name too in the list of creditors -
http://www.jetairways.com/insolvencyproceedings/Documents/ListofCreditorsVersion2updatedtill7thAugust2019.pdf

Regards,
Team- MakeMyTrip Care