[Resolved]  MakeMyTrip India — not properly informed about cancellation of flight

Address:

Kolhapur, Maharashtra, 416012

I have booked a flight to milan, italy for two passengers from mumbai. Date of travel was 24th april 2019 and the return date was 11th may 2019. I had booked from make my trip india and flight was of air italy. On 31st jan 2019, i received mail from make my trip about a possible change in my trip but after 10 minutes i received another email that my trip is confirmed. One day before my actual travel, i realized that my flight was canceled. I contacted make my trip and asked them for another ticket, they were not keen to provide it. It was mental torture from their side and make my trip customer care representatives lied to me about the status of flight. I had booked my tickets initially for 70172 rs total and for new tickets i had to pay 1, 62, 326 rs. I got the refund of actual flight (70, 172) but i need fare difference. I asked for claim from air italy company according to european law, but they are also not providing it. Make my trip and air italy, both are responsible for mental harrasment and wastage of my money.