[Resolved] MakeMyTrip India — not received driver details through sms | |||
Gentlemen, With respect to cab booking NC[protected], please note that we neither received SMS or e-mail for driver details on registered details on MMT. Surprisingly, driver got traveller's details and he called up directly to traveller's registered booking cell phone number ([protected]) with MMT. In this regard, we have specific complaints as hereunder. 1. NO SMS for driver details within 02 hour of scheduled journey. 2. NO OTP received prior to start journey on registered cell number made during booking. 3. No customer support on toll free number[protected]. Upon several contacts, commercial ADs regarding cricket used to be heard on phone. 4. Most importantly, No surety about driver's identity and whatsoever fair he may asked upon journey finish. Please treat this case on urgent basis. Regards, Prashant Karle [protected] Was this information helpful? | |||
Aug 3, 2019 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Jun 28, 2019 MakeMyTrip India Customer Care's response Dear Customer, Greetings from MakeMyTrip.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. We thank you for writing to us. Regards, Team - Makemytrip | |||
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