[Resolved]  MakeMyTrip India — not received driver details through sms

Address:MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India

Gentlemen,
With respect to cab booking NC[protected], please note that we neither received SMS or e-mail for driver details on registered details on MMT. Surprisingly, driver got traveller's details and he called up directly to traveller's registered booking cell phone number ([protected]) with MMT. In this regard, we have specific complaints as hereunder.
1. NO SMS for driver details within 02 hour of scheduled journey.
2. NO OTP received prior to start journey on registered cell number made during booking.
3. No customer support on toll free number[protected]. Upon several contacts, commercial ADs regarding cricket used to be heard on phone.

4. Most importantly, No surety about driver's identity and whatsoever fair he may asked upon journey finish.

Please treat this case on urgent basis.

Regards,
Prashant Karle
[protected]
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Aug 3, 2019
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Jun 28, 2019
MakeMyTrip India Customer Care's response
Dear Customer,

Greetings from MakeMyTrip.com

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

We thank you for writing to us.

Regards,
Team - Makemytrip
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