MakeMyTrip India — not refunding my money since 1 month

Website:

www.makemytrip.com

I have booked a hotel by using make my trip (Mmt) website in the month of september 2019 with booking id - nh[protected]. After that because of gst reduction mandate the amount of tax applicable on this hotel booking has been reduced and for that on oct 20th i have received a mail from mmt stating i will receive a refund of inr 1451.67. As per the mail, the upi refund process should not take more than a day or two.

But it is going to be one month since the refund mail i have received but i did not get my refund yet. I have raised several tickets with mmt and called them many times but each time they are saying, the refund will be posted with in 72 hrs.

It is the first time i am using service from mmt but for my first issue only they showed how bad is their customer service. For an issue which should not take more than a day, they keep on extending till one month and still no resolution. I doubt how they are going to support me if any issue arises during my upcoming stay in the hotel.

Really pathetic service.