[Resolved]  MakeMyTrip India — not resolving air conditioner problem in radisson hitech hyderabad resulting in loss in service

Website:

www.makemytrip.com

Hotel name : radisson hitech hyderabad
Date ; 10th nov 2018
Problem :
I stayed for one night on 9th nov 2018in this hotel but to my surprise the hotel does not have effective air con cooling system. I almost got suffocated n informed hotel staff but they give all fake reply like cooling will come in few minutes. Those few minutes turn into hours n the cooling doesn’t come. Also maintenance staff treat us as if we have seen ac only in hotels. After all i got a pedestal fan then i slept. When i called mmt helpline they said we will resolve the problem. But to my surprise, even though i m mmt double black customer there were only fake promises. I asked the executive to cancel other day booking but again rules n conditions which favour hotel n makemytrip.com.

Customer suffers and such companies give fake promises of customer satisfaction.