[Resolved]  MakeMyTrip India — not voiding ticket

Dear makemytrip team,

Request your help on the below

Situation:

I booked a ticket on dec 3rd 1.13pm est for abu dhabi to mumbai (Booking number: nn[protected] – 25th jan. As per the document invoice, the time is dec 03 23: 41:40 ist 2018.

I realised my mistake 10 mins later and decided to take immideate actions:

Action 1: (Please see screenshot)

Contact 24x7 support: https://support.makemytrip.com/?intid=Header_ch_support
The link does not work

Action 2: (Please see screenshot)

Called[protected] as mentioned on the website
Response:
The number does not go through.

Action 3: (Please see screenshot)
Live chat

Called[protected]
A vo says, the number no longer exists and provides a safety number. Also mentions, please call between 1.30 pm to 12 midnight indian standard time.

Action 4: (Please see screenshot)

Tries to google online chat for make my trip. Clicks on to http://makemytrip.custhelp.com/app/chat/chat_ca

Receives comment:

Action 5:
I was then informed by a friend to try myra on the app. I downloaded it and wrote my query. This was at 23:19:09 est 3rd dec, 23:30: 39 est 3rd dec. I only received a response 4th dec at 03:51:27 est

Action 6:
I immediately wrote back to the team at 07:33: 50 est to help me in this case.

Action 7:
Mohak maheshwari responded to my query and assisted me. He took the time out to understand the situation. According to the information on the document held by makemytrip, it mentions that i booked my ticket on dec 03 00:05:80 ist, 2018, which seems incorrect, as i booked it close to 23hrs later that day. As per the invoice (Attached), i booked it on dec 03 23: 41:40 ist 2018.in the document, it should have ideally been dec 04 00:05:80 ist, 2018

I then spoke to amit yadav, the supervisor on floor, who did not seems to understand the situation and kept apologizing without giving me an immediate solution. We spoke for more than 52 mins and he mentioned voiding was not an option as i booked my tickets more than 48 hrs ago, which is not the case. I only booked it 22hrs ago and it falls under void because it is the same date.

I also tried 6 different ways of contacting the customer service throughout the day but there was no one at the receivers end to help me in this case.

Need your help in voiding the ticket