[Resolved]  MakeMyTrip India — package booked for shimla manali

Address:

Thane, Maharashtra, 401203

I had booked a package for shimla manali and chandigarh with booking ID :NL[protected],
I cannot explain how bad the service was of make my trip agents.As per my package i had booked an AC car and which would have her Ac off during the 25% of the rides which will be the hilly rides.To our knowledge the AC was kept off for almost 50 to 60% of the rides as and when the traffic use to be jammed on the road of manali.When enquired it was mentioned that the cars AC would be kept off during hilly rides and even after explaining this to the agent that we are on a straight road still this was not understood and we were kept in the car with 32 degrees of temperature,
Secondly i had an issue with my childs date of birth which was wrongly interpretted by the MMT agents and considered her as an infant.Obviously they did not book the flights of my child from mumbai to chandigarh and return flight.Accidentally my daughter travelled to chandigarh without a proper ticket but while returning she was barred from boarding the flight.Luckily the seats were available and a ticket was bought at a higher price.Again this is being denied by the ground team which is just a team with zero functionality.Third and the most important one, the relationship manager could not solve a single problem in the entire trip be that the car type, the driver not coming in time to pick up at the airport, the AC problem, or any other problems which was easily andwered as either I DONT KNOW or I WILL GET BACK TO YOU.Presently i am for them to get my refund from the airlines cleared which i guess will not be done since i am writing here on this forum.