[Resolved]  MakeMyTrip India — pathetic hotel - oyo 35809 hotel sheetal (porbander)

I have never come across such a pathetic hotel in my life. First thing when i got the room i was shocked, i booked the hotel as per the images provided of the hotel on makemytrip, to my surprise the double saver room which they provided was entirely different from what they had shown in the photos, the worst was yet to come, when i switched on the AC, the AC also was not working, it was not cooling the room, i told the person i[censored] cant change the room its ok, but i cant sleep in this room as the AC was not working at all. I had my mom with me, i cant let her sleep without AC. So i spoke to you people Makemytrip, i even made them talk to the Hotel Sheetals person ( i guess he is son of the hotel owner). I was surprised when his son said that sir if you are not able to understand you can leave the Hotel, i will refund you the whole amount, he was so rude. I was given 2nd room in that the AC was working but the AC was making so much noise that it was not possible for us to sleep in that room, Even the tv channels were not coming in that room, so i again went to the reception and told the person in the reception that my AC is making lot of noise and even the channels are not coming in that room, the person in the reception was the owner of the Hotel, i was surprised the way, the loud tone he used to talk to me, I[censored] want to leave you can leave now, i will give you the money you have paid, in 600 Rs you cant get everything, he dint care about the customer. I dont knwo what kind of attitude they have, why so much attitude, they dint care about the customers. I was given 3rd room in sometime the room was fine, but again the same issue, the AC was not properly cooling, the hotel person had told me check and see i wont change the room after this, Ac was initially cooling after that the cooling stopped, we literally could not sleep the whole night as the AC was not working properly, i knew that i cant complain again as they will say you people are simply saying, and i was actually tired shifting my things from 1 room to another ... i dint want to change my third room.. i left the hotel early morning around 6.50 A.M. I dont know how the Hotel is even running, this people misrepresent people by providing fake photos and mislead customers to come to their hotel, The photos which they showed on makemytrip of hotel rooms are so different, rooms are nothing like what rooms i have actually seen, very small and congested rooms. They are fooling the customers, so that people book their rooms, up of that the attitude they carry i dont know for what. I am shocked that OYO is operating such hotels, i dont know how. I want strict action be taken against such hotel. Makemytrip should blacklist them, as this is going to spoil their brand name, as it is operated by OYO. Makemytrip people should escalate the issue to OYO Rooms and strict action must be taken against them. They deserved to be blacklisted.