[Resolved] MakeMyTrip India — pathetic service and cheating | |||||
I made a flight booking through your website thinking that your brand will live to up its name and provide quality service but i must say i was proven wrong your service and grievance redressal is the worst i have ever come across. Certainly your competitors are far better. When i made the booking through your website i was assured i would get jain meal, it is extremely clear to me now that you just cheated me to make sure i would book through your website because now when i am not getting jain food, you'll refuse to complete your part of the contract and make jain food available to me. My flight is in six hours but your customer care refuses to address my complaints, i have had to call them thrice, keeps on me hold for more than 30 minutes and is trying to dupe me by charging me extra for meals. This is not only a case of cheating as under section 420 of the indian penal code, 1860 but also a case of gross deficiency in service as under section 2 (G) of consumer protection act, 1986. My ticket amount is rs. 25, 570/- and compensation i am liable to receive due to the mental harassment caused to me falls well within the jurisdiction of the district consumer dispute redressal forum in mumbai and i shall be approaching the same if i am not compensated adequately and timely. Was this information helpful? | |||||
Jun 10, 2018 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support May 01, 2018 MakeMyTrip India Customer Care's response Dear Manish1510We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further, while looking into your concern we have found that a few important details are missing. Please provide us with the following details: - Booking id or E-mail Id/Mobile number entered at the time of booking. We await your response to get the matter checked at our end. Assuring you best of our services. Team-MakeMyTrip Care | |||||
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