[Resolved] MakeMyTrip India — payment deducted but hotel is not booked

devika s kumar

from Nadapuram, Kerala

Website:

MAKE MY TRIP APP

Dear dir/mam,

With above reference i booked a ticket on 7th Jan-2018, for a hotel in Cochin, Kerala Rs. 2932, through Make My Trip App . My payment deducted successfully but ticket is not booked, already tried many time to Make My Trip regarding this issue via email and telephonic but they did not provide satisfied solution, even they did not take interest seriously about this case.
Already sent 4 to 4 email along with reminder but they are showing very lazy and not any single satisfaction confirmation mail apart from system generated mail.
4-days has gone completely but they did not provide a single response regarding the payment refund issue.
Please sir take this issue seriously and take action immediately.

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Mar 4, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2018

MakeMyTrip India Customer Care's response Dear devika s kumar,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, while looking into your concern we have found that a few important details are missing.

Please provide us with the following details: -

E-mail id or
Mobile number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care