[Resolved]  MakeMyTrip India — payment deducted twice

Address:110016
Website:www.makemytrip.com

I purchased a ticket on Make my Trip and the first time the payment failed (thats what the website said), so I paid again I note that my bank statement shows that the same amount has been debited twice. MakeMyTrip said the money would be refunded, but despite several emails and complaints - I have not got any support.
My bank statement - will details given below. I have an account in ICICI Bank

01/07/2018 02/07/2018 - BIL/[protected]/QC-/NF[protected] 9, 159.00 - 12, 22, 685.13
01/07/2018 02/07/2018 - BIL/[protected]/ERU Hyd Tkt/NF[protected] 9, 159.00 - 12, 13, 526.13

Vimala Ramachandran
Mobile [protected]
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Aug 26, 2018
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Jul 25, 2018
MakeMyTrip India Customer Care's response
Hi Vimala Ramachandran,

Greetings from MakeMyTrip.

We sincerely apologise for the inconvenience caused to you.

We have checked and found that we have processed the refund of the booking on 16th July 2018.

We would request you to kindly get in touch with your bank on this.

For further queries feel free to write to us.

Regards,
Team MakeMyTrip.
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