[Resolved]  MakeMyTrip India — reference booking id : nl[protected] : refund process

Address:

Rangareddy, Andhra Pradesh, 500075

Hi Team,

I am a customer of MakeMyTrip. I demand a refund of the payment i have done for a holiday package (19000Rs) . Here is the case information for your understanding, ready carefully (I have observed without reading, makemytrip reply on the mails)

I have booked a Holiday package- NL[protected], for Leh Ladakh on Friday- 07 June 3:12 pm with Anmol Kumar - An executive from MMT (Anmol.[protected]@makemytrip.com)

Mr. Anmol have sold the package to me, he explained all the benefits of the Trip booked from MMT including saying : " You can change the dates of the package if due to some reasons you can not travel on the booked dates - This service is not provided by any of our competitors" and customer service is no.1 from MMT”

I believed on his words and booked my first ever holiday package from MMT.

11th June, 2019
Due to some reasons I wont be able to travel on the booked dates, Then i raised a concern of date change to Anmol, I have mailed him many time to call me back on 11Th June, 2019 but he was on off so he could not connect with me which i got to know when i called in your call center. In your call center i had a word with - Pawan Singh – Sr. Executive - Holidays Operations and shared my concern, he did not informed me to provide the concern in written mail so that he can take action, he simply asked me few details and told me that he will take action .
12th June, 2019
On 12 th June, Anmol spoke with me and said : i need to write a mail and only after a written mail they will take 24 hours to resolve the issue .
I patiently waited for 24 hours i did not receive any response. I got back to anmol for the status update.Than i got a email reply from Pawan Singh – Sr. Executive - Holidays Operations- saying that the holiday package is not available for 22 June, which was not my demand, he himself thought that i need in June. I clarified on the same mail thread that my preferred date is 4th August not 22 june, please tell me about 4th August.

After 12 June, i tried reaching out to Pawan Singh – Sr. Executive - Holidays Operations many times on mail but no reply from his side.
12th June – 15th June 2019
I write back to anmol to resolve the issue but he is helpless as the date change department is different, now from 11th June to 15Th June : i am still waiting for the response and quite frustated that even i am thinking to cancel the trip itself.

If this kind of services are provided by MMT than GOD knows if something happened at high altitude than how your services will be . I do not trust any more MakeMyTrip services so i want to cancel the trip itself.
In between I have many calls with MMT customer care executives(check records in your system), but everytime they kep asking for 24-48 hours, after every 48 hours they say again give us 24-48 hours to resolve the issue. Even the executive cut the phone many time because they did not have words to explain this 48 hours policy violation or when I asked to speak with someone senior they kept on hold for a long time and rhen say no one is available, a senior will call you back in half an hours which never happened.
MMT think a customer is upper free to have 100 calls with their employees and still wait for the solutiom, suck your services!!

I had a word with Anmol to cancel my trip and process the refund, he said according to policy no refund will be given. He again asked for 24 hours to solve the issue, seriously this is how you resolve the issues by making a customer fool, because the customer has paid and they are left with no option other than tolerate your nonsense!!

Now i have few points here:
1. According to policy, MMT take 24-28 hours to resolve the issue from 11th june to 15th june - 120 Hours - issue is same : even after 50-100 calls with MMT customer support no outcome . Who will take care of this policy . Why this policy is not taken so seriously like norefund policy is taken .
2. At your end policy violation is accepted but if it comes to customer refund than MMT is very STRICT about policies.

I have lost interest in the TRIP and on the services provided by MMT, so think again and refund my intial payyment that is 19000rs otherwise i do not mind to drag this case to consumer court!

It is hardened earned money not like you guys by faking the business!!

deep.[protected]@makemytrip.com
deep.[protected]@makemytrip.com
[protected]@makemytrip.com

[protected]@makemytrip.com

Anmol.[protected]@makemytrip.com