MakeMyTrip India — Refund against a booking that was modified by the hotel

I had made a booking via NH[protected] for a stay in a hotel in Madurai on the 31st of Aug with check out on 1st of Sep. While driving to the hotel on the morning of 31st Aug, I was called by the hotel staff informing a drainage leak and hence being booked into another hotel which was 2 Kms away from the original booking. The challenges were:
1. Rate difference in the hotels - the one I booked was 4500/- where as the one that I was transferred to was 3400/-.
2. The new hotel was a bit interior and required me to use difficult roads.
3. The amenities in the new hotel were not upto the mark of being called their top end room - there was a lack of mini bar, towels, hair dryer, kettle to name a few.

I spoke to MMT around 12th September to get this resolved and I was promised a refund of Rs.1100/- as a voucher. Though I would prefer a refund to my actual mode of payment, still I was fine with this gesture and was comfortable to proceed with the offered solution.

On 17th September there was an email from MMT stating that they are initiating a Go-pass voucher for the specified amount and the same should reflect in my MMT profile shortly. However now after another 10 days the issue is not resolved and the ticket is marked as closed. I have made quite a lot of follow ups through calls and everytime I am promised my query would be resolved, but the ticket is closed without the solution.

Last update is today - 27th September when the support executive asked me to send an email snapshot of Sept 8 * Sep 9 to confirm that indeed I have not received the voucher. I have shared the same per the request however now the case is again closed stating they have not received a response and hence closing the case.

Instead of cheating, its better to say that they do not want to help out for the case. Pathetic people.
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Got couple of emails from some support email, requesting my contact number to discuss further on the issue. Both are scammers. The first offered a cash voucher and asked me to add the voucher code (he was scamming me to try and put the amount as withdrawal and trying to convince me that it was the process and next step I had to put in a pin to get the money back. Unfortunately for him, I was a step ahead and had emptied my account. So no matter what number (amount) he gave me for the code, it just wouldn't work. Finally he said I should use another account where I am maintaining a balance. WHY should my account have a balance for getting money back in? After attempting to convince me a few more times he disconnected the call.
Second scammer - a bit more senior I believe; calls from a number that resembles MMT toll free number. The only difference - for a toll free you do not see the country code; but this time the call came as +1 :P
He went a step ahead and asked me to screen share and provide details of the card through which the booking was done. Next asking me for expiry date and then the CVV. When I declined to share that, he says I will connect with you a senior (hola... another bigger one). And this guy still trying to give me all crap reasons to try and get my CVV. I outright declined saying that I dont trust you. He tried convincing me a few more times and finally when I didnt budge, he disconnected the call.

Anyone remembers Jamtara????

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