[Resolved] Makemytrip India — refund for mmt double black active user
RaRac011 on Feb 9, 2019
I am an active member of mmt double black plan. Would like to cancel the ticket as per active membership of above mentioned plan and as per make my trip terms and conditions for this plan, my booking is covered under eligibility criteria. However mmt agent have tried to manipulate the terms and conditions verbally on call and forcefully in rude manner made me to accept their manipulated statements which were not mentioned in t&c of plan.
I have raised my query on twitter as well. However i got call back immediately and agents forcefully did repeat same as usual. And they did not mention anything on twitter about resolution. On twitter they have just given assurance. However in backend their executives over call are same rude and forcefully manipulating statements of t&c.
Tlin terms and conditions it's clearly mentioned i should have same registered email which i used for booking and used for mmt double black plan. No where its mentioned in t&c that previous booked tickets are not eligible, under eligibility list.
Kindly take appropriate action on this.
Complaint marked as Resolved Mar 29, 2019
[Feb 09, 2019] MakeMyTrip India customer support has been notified about the posted complaint.
Verified SupportMakeMyTrip India Customer Care's response, Feb 25, 2019
We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -
• MakeMyTrip Booking Id.
• Email address or number entered at the time of booking.
We await your response to get the matter checked at our end.
Assuring you best of our services.
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