[Resolved] MakeMyTrip India — refund fraud | |||||
I had booked a flight from kolkata to london through makemytrip of the booking id - nn[protected] on friday, 02 june 17, which i had to eventually cancel on the 21st of june due to visa rejection, upon which i was assigned the reference number - inr[protected]. The company sent me an email saying that “cancellation was initiated” and that refund process would be initiated and that i would be updated within the next three working days, which the company failed to do. I was asked to send in my visa rejection documents which i sent in immediately. After sending repeated emails and phone calls in the consequent days i was first told to wait for seven days, and then for a period ranging from 45-90 days. This i duely waited but makemytrip had still failed to update me or even start my refund process. After this period i went through yet another series of phone calls and emails and was told to wait for yet another period of 45-90 days. After yet another round of phone calls, i was asked to send in my visa rejection documents yet again on the 22nd of november, which i again, cordially sent in. Now this seems to me utterly harassing and illogical considering the company's initial claim that refund would be started in three days and then taking it forward to ninety days. It is now more than six months since this entire episode has been started and still the company fails to refund or at the least notify me regarding my refund process Was this information helpful? | |||||
Jan 31, 2018 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Dec 26, 2017 MakeMyTrip India Customer Care's response Dear Meghomala Bhattacharya, Greetings from MakeMyTrip, We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further, as checked our management team has handled your case through complaint on Facebook and processed full refund of Inr 65483/- on 14-Dec-17 towards the original mode of payment. The refund got delayed due to airline since, team was chasing airline to get waiver in cancellation charges on grounds of Visa rejection. We thank you for writing to us. Regards, Team-MakeMyTrip Care | |||||
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