[Resolved]  MakeMyTrip India — Refund held my MMT. Unethical Practices

ATTN: Deep Kalra

Sir I feel pained to get such a pity issue to your but I'm sorry to say that you've got the worst customer service. To know exactly why I'm saying this you may've to refer to my conversation with your customer service on Twitter Chat.

I've booked a spice jet flight dated April 14, 2020(Booking ID NF[protected]) using MMT gift cards. However, the flight was cancelled due to the pandemic and I've received a message stating a credit shell has been created on spice jet and the same needs to be be used before 31/03/2021. As I'd no plans o[censored]sing it before March 2021 I requested a refund for the canceled booking.

On 18th March I received a confirmation from spice jet that the refunds totalling 7209/- are initiated thru MMT on 18/03/2021 and when I looked for the same on MMT, I see the refunds have been initiated towards the gift cards originally used for booking. However, when I tried to retrieve the balance, it shows the cards have already expired. Hence, I tried reaching out to your customer service requesting to put the refund either on MMT wallet or to atleast extend the validity of the gift card. As I couldn't reach your customer service thru any means I'd to put my concern on Twitter.

After a couple of days I've got a response stating that you require my consent to check for extending the validity of the gift card until March 31st and I provided the consent. Post which I checked the validity of the Gift Cards was extended to 31/03/2021. However, there was no refund reflecting on the gift cards and the balance was showing zero. On Thursday (25/03/2021) I'd brought this issue to the notice of you customer care at 11:50 am and 6 minutes later I reveiced a response that the refund will reflect in 24 hours. It's been more than 48 hours and the refund is still not reflecting.

Look at the screenshots of the entire conversation I'd on twitter with MMT and I'm sure you'll feel shameful to know how worst your customer service is. They don't answer to the questions asked. Please get the amount refunded ASAP sir. I'm a middle class person and can't afford to loose money for it not being my fault.

Regards,
Nitesh Gujjar
[protected]
nitesh.[protected]@gmail.com
[protected]@gmail.com