MakeMyTrip India — refund - holiday package

Hi, i'm senior doctor involved in covid-19 patient care in govt. Hospital. Booked package nl[protected] ltc travel with my hard earned money and advance from government (Which i have to return within 9ne month time if not traveling). 04march confirmed on email about refund policy, paid remaining booking only after nemat's (Person who did my booking) assurance telephonically. Emailed 16march for suggestions to cancel with out penalty. After considering all options offered and 100%refund assurance from harpreet 17march, i requested for cancellation. Received call on 18&19 march from concerned team and again confirmed my cancellation reminding him of my earlier conversation (With nemat and harpreet) of 100%refund. Later got information (After repeatedly calling) that my booking has been cancelled without refund as if know, but case under consideration for refund. No communication since then.
My concern are-
1) are false promises were made at booking (Paid only when got assurance from my trip booking manager neemat) and cancellation (On e-mail i have asked for cancellation without penalty got assurance from harpreet.).
2) refund should be expedited do i can repay government and concentrate on bigger problem covid-19.
Dr pankaj verma
Was this information helpful?
No (0)
Yes (0)
MakeMyTrip India customer support has been notified about the posted complaint.
Complaint comments 

Comments

I booked ticket from mumbai to lucknow on 28/05/2019, first time amount deducted and ticket not received but second booked the same ticket with another same amount. but till date did not get first amount deducted. i called many times but they did not reply properly.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    MakeMyTrip India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    8073
    Pending
    0
    Resolved
    3068
    MakeMyTrip India Phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    MakeMyTrip India Address
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    View all MakeMyTrip India contact information