[Resolved]  MakeMyTrip India — Refund is not credited

I had booked a room in hotel through MMT app. But i cancelled it on 24th October and selected refund mode as MMT wallet. In app it is showing processed and will reflect instantly but till now i haven't got my refund amount.

When i will get my noney back. I tried calling their customer care but it is stucked with automated answer machine saying incorrect input. I am trying for past 2 days.
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Oct 30, 2020
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
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MONY NOT RECEVE NAME RAJ PAL PREMI, REFUND AMOUNT 4843, BOOKED ID NF[protected]

mobile [protected]

suraj jaiswal845303's reply, Nov 7, 2020
4/oct 2020 mony not recevece
Hey i just wanted to know if you received your money or not? Same is happening with me as well. Money isn’t credited into my account for a canceled flight while the airline has refunded the amount yo MMT. Since long I am trying to contact mmt customer care but it never lets connect an customer care executive. Need to take an serious action agains MMT.
Dear Sir/ Ma'am, i had not cancelled the booking instead i updated my booking with one additional guest. Instead of additional charge a large of of Rs.11780 is debited from my account. Now in my "Trips" it's showing "no refund due". Please go through the issue and refund my money.
I am sending my transaction details here:

Rs. 11780.00 was debited on your Saraswat Bank Debit Card XX8923 on 31-Dec-2020 05:06:59 PM at MAKEMYTRIP INDIA PVT LTNEW DELHI DLIN[protected]Txn Ref No[protected]

Rs. 7850.00 was debited on your Saraswat Bank Debit Card XX8923 on 31-Dec-2020 04:57:08 PM at MAKEMYTRIP INDIA PVT LTNEW DELHI DLIN[protected]Txn Ref No[protected]

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