[Resolved] MakeMyTrip India — refund not being made

Chytra Bettegowda

from Mumbai, Maharashtra

Address:

560061

I had booked a hotel from mmt for 29th sep - 3rd oct. Sreelekha from mmt had promised that the hotel accomodates 3 adults and 1 child of 12 years old. After going to the hotel, they didnt allow us as mmt had booked a very small room. I had to pay a cash of 3540 /- to the hotel.

Post returning, sreelekha took my hdfc account and promised that this amount will be refunded in 5 working days time.

Today i check the amont of 2800/- is refunded to my american express card and they are saying 750 is in the mmt wallet. After this horrible experience with mmt, why would i use the mmt wallet again? I paid cash and i need my cash back in my account

Audacity of the nijin from mmt that he cant return the amojnt was shocking.

Was this information helpful?

No (0)

Yes (0)

Dec 7, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2017

MakeMyTrip India Customer Care's response Dear Chytra Bettegowda,

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. While validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.
Team-MakeMyTrip Care