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[Resolved]  MakeMyTrip India — Refund not credited as per the promise from the company

Hello i booked a self drive car on makemytrip on 10th September 2022. And they were unable to provide me the services in short they were not able to provide me a car. I asked them to refund on the same day and they processed the refund on 11th september 2022. I was told that i will get the refund in 5 to 7 days, today is the 10th day i haven’t got the refund yet. After making several calls in makemytrip they always said that we need 48 hours you need to wait for 48 hours and you will get the refund. Till today i haven’t got the refund yet in my account. And now they are asking me to wait for more 2 3 days. But why should i wait for more 2 3 days. As per their policy i should get refund in 5 to 7 days which i didn’t get. They have the most pathetic service i ever experienced. Also they have collaboration with Zoomcar. Hence i am sharing screenshot for the same and i request you kindly look into this matter. Also i have tweeted for the same issue but i never get a positive response from them.
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Sep 20, 2022
Complaint marked as Resolved 
They refunded me the amount thank you
MakeMyTrip India customer support has been notified about the posted complaint.
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