[Resolved] MakeMyTrip India — Refund not credited in my account | |||
Hi i have booked flight from blr to chd and chd to blr on 6th dec.2016. It was round trip from 31th dec.2016 to 8th jan.2017 and my payment had been deducted by two times from my account. First time was failure and second time was successful. Failure payment cannot refund by travel company to till date. I have called to many time for this issues but no any satisfaction response by travel company. I have already sent bank statement to travel company but not resolve. Travel company told me that no any other payment received from your side. Now what i do? I am sending you bank statement also. Please resolve my issue. Thanks Was this information helpful? | |||
Jan 24, 2017 Complaint marked as Resolved Company told me that your payment has been credited in our account only one time and no other payment credited in our account. so talk to your bank and after that i talked to bank customer care executive. He gave me 45 days period for solve this issue.
after 45 days i called to bank again and they told me that only one time payment deducted by us so you talk to your merchant company. Nor any response by bank neither makemytrip company.
i have bank statement.
email id of company - [email protected]
contact no- 0124-4699101, 0120-45092201 MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Jan 24, 2017 MakeMyTrip India Customer Care's response Dear Hardeepkhangura We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: - Booking ID or - Email address used at the time of booking We await your response to get the matter checked at our end. Assuring you best of our services. Team-MakeMyTrip Care Verified Support Feb 07, 2017 MakeMyTrip India Customer Care's response Dear Hardeep, Grertings from MakeMyTrip!! We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. We are getting the case facts checked and will connect with an update shortly. Assuring you best of our services. Team-MakeMyTrip Care Verified Support Feb 10, 2017 MakeMyTrip India Customer Care's response Dear Hardeep, Greetings from MakeMyTrip!! We are sorry to read about the issue, In reference to your complaint regarding the amount debited twice. As we have checked and found that your one payment was successful against which your booking was made. But for the other transaction that was unsuccessful from our end. Hence we request you to check with your respective bank for the same. Kindly do let us know once your issue get resolved. Regards Team-MakeMyTripCare. Verified Support Feb 14, 2017 MakeMyTrip India Customer Care's response Dear Hardeep, Greetings from MakeMyTrip!! Kindly raise the dispute with your bank in that case, as the payment was auto reversed and we have shared the screen shot of the refund details. Hence amount is not with us. Regards Team-MakeMyTripCare | |||
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Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
Greetings from MakeMyTrip!!
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care