MakeMyTrip India — Refund not credited to my bank account

shyamsnkr

from Delhi, Delhi

Address:

MakeMyTrip India Pvt. Ltd. 18th Floor - Tower A,B and 19th Floor-Tower A,B,C Building No. 5, DLF Cyber City, DLF Phase III Gurgaon - 122002 Haryana, India

I had booked a flight ticket to travel on May 11, 2020. But due to covid 19 lock down, I was unable to travel. Last November, the honorable Supreme Court had ordered to refund the amount to those passengers who were not able to travel due to lockdown restriction. Hence make trip refunded my amount to my make my trip wallet. I had requested to transfer the money to my bank account through their application on December 4, 2020. But the amount is not credited to my bank account. They informed that it will take 3-5 working days but no update till now. I have tried contacting but no response. The booking ID is

NN[protected]

Also attaching screenshot for reference.

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Comments

Rasagna Rinku

May 24, 2021

My travel date was on May13 2020 due to lockdown airlines have directly cancelled the flight, So I got refund from airline(Air India) to my MMT wallet. I raised a request to transfer that amount to my bank on 28th April 2021.It is showing me that the amount was already credited to my bank account on 30th April. I don't whether its problem in my bank or MMT. Still I didn't get money to bank. Hoping an update from MMT

Rasagna Rinku's reply, May 24, 2021

My booking ID is NF79116265980156

Haim

Aug 24, 2022

There is no direct contact with customer care. I tried to book train tickets TWICE, but they couldn't be confirmed. The money was deducted from my bank account though. The app shows that one of the amounts has been refunded to my account and the other one has been processed. However, I haven't received any refund. The app needs to resolve this commn issue.