[Resolved] MakeMyTrip India — refund not initiated and not received

Pras1222

Website:

makemytrip.com

Hi,

I booked a trip to pondicherry and paid full amount of 53000 rupees on 17th sep. Due to some personal issue, i had it cancelled on 19th sept. I was told that the trip would be cancelled and refund initiated. After a few days on 22nd, i got another call saying that your trip is "non-refundable" and you won't get a penny back. I called up customer care again and then somebody said 39000 would be refunded and refund initiated in 24 hrs. The trip was still not cancelled. I call up after 24hrs and again someone says we need to look into it again and not sure of how much will be refunded. This is terrible experience. Also, i think there are some people whoa re scamming customers of their money. Like the person who called me to tell me that nothing was refundable. This is pathetic service. Please help me get my money back.

Booking id :nl[protected]

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Oct 26, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

MakeMyTrip India Customer Care's response Hi Pras1222,

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.
Team-MakeMyTrip Care

Sep 25, 2018

Updated by Pras1222 Hi team,

Any update. Today is the 7th day

Regards,

Prasant

Sep 26, 2018

Updated by Pras1222 Hi team,

I checked in the app and I see three cancellations against one booking??? What is going on? I think somebody is trying to do some fraud.initially called me saying money is not refundable at all. Later on called again and said some money is refundable. I checked the app again and out of the three cancellations, two of them say that the trip is non refundable. This seems like a clear case of fraud. The executive that has been sending me email is "Jyotsna Jaiswal". Please take some action. This is very very poor service. I need my refund as soon as possible. It is not a small amount. 53000 is a lot of money.

Sep 28, 2018

Updated by Pras1222 Hi team,

Do you guys even care about the complaints? If you guys simply believe in looting clients money?? I am going to file a complaint against this pathich service and your fraud very soon. 11 days and nothing happens. I am going to especially mention "Jyotsna Jaiswal" who is apparently handling my refund case, though I very much doubt she is doing anything at all. She is the one that called me up saying there is no refund. I think there is fraud going on.

Oct 07, 2018

Updated by Pras1222 Still no refund. It has been over 20 days now. This is the worst holiday website. More like make my nightmare . All the advertisements are just a facade. Customer service is horrible. Their people in customer care can't speak proper English and start dropping calls once they realise they do not have any update. Horrible horrible company. People, please stay away from them.