MakeMyTrip India — refund not provided for cancellation related to hotel booking from past 3 months

Address:

Flat no 601, Annapurna Tower, Godrej Prakriti, 187, Sukchar Girja, F/1, Barrackpore Trunk Road

Self has cancelled the booked hotel at kalimpong on 08/03/2020 (Booking id in1b[protected] for travel to hotel maurya residency, kalimpong). Then make mytrip representatives confirmed via e-mail that by[protected]That is 5 days from cancellation), the cancellation amount will be refunded to my bank account. But till 13-06-20 no refund has been credited in my bank account. Self had tried to contact "make my trip" several times in past few months, but did not get responses. The "my account" portal of "make my trip" is showing the status as "refund is being processed", but when the refund amount will be credited is not confirmed through phone or e-mail.