[Resolved]  MakeMyTrip India — refund not received for cancellation

Website:MakeMyTrip.com

I have booked hotel through makemytrip on via booking id as mentioned below on 09-10-18 and paid an amount of rs.19720 through my canara bank visa debit card and cancelled the booking on 11-10-18. Makemytrip have not credited the refund for cancellation amount to my bank account yet but when i raised a issue through their customer support vide reference id[protected] they closed the issue stating that my issue has been solved without crediting the refund to my account. Booking id : nh[protected]. Booking date: 09-10.2018. Cancellation date :[protected].
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Oct 20, 2018
Complaint marked as Resolved 
Refund credited to my bank account. Thanks.
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Oct 18, 2018
MakeMyTrip India Customer Care's response
Hi Jananee Gopinath,

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that the refund has already been processed on 11th Oct and the refund takes 5-7 business days to get credited.

Please connect with your bank as the refund has already been processed from our end.

Bank ARN#s[protected],[protected].

Assuring you best of our services.
Team-MakeMyTrip Care
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