[Resolved] MakeMyTrip India — refund not received - sumeet singh

Sumeet Singh22

from Raipur, Chhattisgarh

Address:

Dehradun, Uttarakhand, 492099

Hi team,

I am sending this email because i have not received my money back. I have booked flight ticket through flipkart app on 29th jan, however amount was deducted from my account but ticket not generated.

Flipkart guys confirmed that transaction was successful and all flight query has to be taken by mmt. Mmt told me on 29th jan 2019 that you will get within 72 hours your money back but no response now. I made so many calls. It is almost 2 weeks now, i felt cheated.

Supervisor pooja agrawal and kedar also not helped me much, just told me to wait another 48 hours. How many 48 hours i need to wait.

Am attaching the screenshot of my credit card statement. Please note there were two amount pending from mmt side and i have highlighted the transaction as well.

4328*2, but in your details it might show you 6131*2.

Can someone please take care, my losing confidence on mmt support now.

Regards,
Sumeet
[protected]

+1 photos

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Apr 3, 2019

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2019

MakeMyTrip India Customer Care's response Dear Sumeet Singh22

Greetings from MakeMyTrip,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused and delay in response.

Further, in reference to your complaint, as checked, according to our finance team, refund of both transactions of Inr4328/- has been processed manually by the team on 14-Feb-19 and same should reflect in your account as per your bank’s processing cycle.

It is unfortunate to note that your recent experience with us has not been up to your satisfaction.

We hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.

Regards,
Team-MakeMyTrip Care