MakeMyTrip India — refund not received yet: booking id nn[protected]

Booked a flight ticket from kolkata to singapore, flight was non operational even i raised a request for refund detail is below. I keep on calling singapore support center but they are saying check your refund online status which still showing you will be contacted within 10 days but its more than 20 days.

There is no update on refund.

Dear uzma ali,

This is to confirm that we have received an offline cancellation request for makemytrip booking id nn[protected]. Since the request is with reason "flight non operational", the same needs to be confirmed with the airline for getting the exact refund amount.

Once the request is successfully validated with the airline, the refund will be processed in 7-10 working days. Any e-coupon, cashback etc will be adjusted in the refund amount. Travel insurance, if purchased, is non-refundable.

In case airline denies any such request, there will be no refund.

We look forward to assisting you again!

Team makemytrip